PLEASE READ OUR RETURN AND EXCHANGE POLICY CAREFULLY.
Please make sure your size and ADDRESS* are correct before you submit your purchase! Once orders are placed they typically cannot be changed unless you contact LLoree (LL) directly at LLoree@LLDesignsStore.com. We are working our hardest to get your made-to-order moccs to you as quickly as possible. Each mocc is individually hand-crafted with care and love. LL works hard to finish your order within the specified timeframe. The delivery timeframe may range between 8-16 weeks for all moccasins. 8-12 weeks for Mocc-FLATS. As soon as your order comes in, our small team starts processing, cutting and the artist starts working on your order. Remember, these are handmade items, and depending on customer order volume the delivery timeframes may range, which is why we quote a maximum timeframe allowable.
The address that we ship to is your *ADDRESS entered on your Order*. Please make sure that the address within your Paypal account is your shipping address. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address or stolen items due to recipient not a delivery address.
ALL INTERNATIONAL PURCHASES ARE FINAL.
Please measure your or your child’s foot from heel to big toe BEFORE purchasing. All baby, toddler and youth moccasins are made a tad larger due to the delivery timeframes. You can always include foot measurements in the Notes/Comment section at checkout. We ship to the specified countries displayed at checkout. All other international purchases please contact us at: Orders@LLDesignsStore.com to arrange shipping charges and continue with your purchase.
All moccasins are made to order just for you and all sales are final after 48hrs from the time of purchase. We do NOT grant refunds after this 48hr time period because we start cutting your soles and patterns for your specific order after the 48hr period. Orders are individually handmade in very large groups of orders in a methodical process by hand from start to finish. The only exception to this refund policy, is if for some rare reason there is a delay in your delivery that exceeds the delivery timeframes stated. Please see delivery timeframes in FAQs& Shipping. Although we strive to get your order completed as soon as possible. Due to our customer order volume, Mocc-Flats may range from 8-12 weeks from purchase date. All moccasins (both beaded & non-beaded) 8-16weeks from purchase date.
We will gladly exchange any UNWORN pair of moccasins (these cannot be customized orders or beaded moccasins styles and mocc-flats) in their original packaging WITHIN 30 DAYS OF DELIVERY. If you would like to set up an exchange, please email Orders@LLDesignsStore.com WITHIN 30 DAYS OF DELIVERY DATE to arrange exchange. We do not keep moccasins in stock and exchanges are made to order.
Thank you for your purchase, we really appreciate it! Please understand what you are ordering. LL Designs is not a mass-manufacturer. Each and every moccasin is individual hand-crafted from start to finish, and pieces of art wear for those precious feet.
The LL Designs Store Team